Terms of Sale

Order Modification is defined as the adjustment of the makeup of an order resulting in a greater or lesser total cost than the original order. This generally entails adding products to the order (upgrading) or removing items from the order (downgrading or partial cancellation).

Upgrading
Upgrading an order is accepted under the following conditions:

• The order was placed within the last 72 hours; and
• The order has the status “processing” or “partially shipped” and has not yet progressed to any other status such as “shipped” or “completed”; and
• The item(s) the customer would like to add to the order are in stock; and

Downgrading
You may remove individual items from an order (downgrading the order) under the following conditions:

• The order was placed within the last 72 hours; and
• The order has the status “processing” or “partially shipped” and has not yet progressed to any other status such as “shipped” or “completed”; and
• The specific item(s) you would like to remove have not already been shipped, as indicated by either a tracking number next to the line item for the product and an order status of “partially shipped” or an entire order status of “shipped”.

Return Eligibility
All sales made through our online website or in person at authorized retailers are considered final on shipped excpet in the instance of a defective product.

Defective Products
If you receive a defective product, please contact us within 14 days of delivery at returns@funkulture.com. We will require documentation or photographic evidence of the defect. Upon verification, we will provide instructions for returning the defective item.

A defective product is defined as an item with major flaws that significantly impede its intended function or render it unusable. These flaws extend beyond reasonable manufacturing imperfections and include issues such as structural damage, substantial discoloration or misprints, broken or missing components, or any other substantial defect that prevents the item from fulfilling its intended purpose.

Non-Returnable Items
The following types of products are ineligible for returns:

• Gift cards
• Downloadable products
• Personal care items such as fragrances and makeup

Requesting Your Return
For users with an account and who have placed an order using this Website, please log into your user account and access your Order History. Click the button to “view” the order in which you would like to process a return. On the following page there is a button to request a return. Follow the prompts on the screen including providing a reason for the return.

For users who purchased from this Website without an account or while not logged into their existing account, please use the Guest Return Request Form.

When using the online return request system, you may select which product(s) in your order you would like to return. You can choose to return only part of the order or the entire order.

Processing Defective Product Returns
For defective product returns, the process may vary depending on the nature of the defect and the product itself. In some cases, we may request that you physically return the defective item to us. However, for certain products, especially those deemed irreparable or unsuitable for return shipping, we may request alternative forms of verification, such as proof of destruction.

Returning Defective Products
Upon contacting us with details of the defect, our customer service team will provide specific instructions on how to proceed with the return. This may include:

1. Physical Return: If requested, please securely package the defective item and follow the provided instructions for returning it to us. We recommend using a trackable shipping service to ensure the safe arrival of the package.
2. Alternative Verification: In some cases, we may request alternative forms of verification, such as photographs or videos demonstrating the defect or proof of destruction. Please follow the provided instructions for submitting this documentation.

Refund Amount & Timeline

• Once we receive and verify the defect of the returned item or the provided documentation, we will initiate a refund to your original method of payment. Please allow 10-14 business days for the refund to be processed.
• Please note that a flat restocking and processing fee of $10 is withheld from all refunds. As such, orders with a value of $10 or less are not eligible for a refund.
• Product costs will be determined based on the listing price of the item at the time of requesting the return given that the current market price is either the same or lower than what it was originally ordered for. For example, if you originally purchased an item at $300 but the product is currently on sale for $250 at the time of your return request, the product will be valued at $250 and that will become the basis for any refund that is owed to you. Conversely, this valuation does not apply if the market price of the products has increased. For example, if the cost of the product has increased since you purchased it to $350 due to various factors such as the product becoming a limited release or other reasons, then $300, which was the original amount paid for the product, will be the basis for any refund owed to you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@funkulture.com.